Shipping and Delivery （product page）
Please note that PO Boxes, APO, FPO, and DPO addresses are not eligible for shipping via any method.
Order Processing Time
All orders will be processed within 1-2 business days, and our factory requires an additional 1-2 business days for handling. If you have special circumstances or requirements, please leave a message in the designated field when adding items to your cart.
Shipping Destinations
We currently ship only to the continental U.S. (excluding Alaska), the UK, and selected European countries. Orders are dispatched from our warehouses in the United States, the United Kingdom, and Germany, based on the proximity to your shipping address.
Delivery Timelines and Costs
Please check the estimated regular delivery times and costs for your region as follows:
| Country | Shipping Method | Delivery Time | Cost |
| Western U.S. | Standard | 3-4 Business Days | Free |
| Eastern U.S. | Economy | 5-8 Business Days | Free |
| United Kingdom | Express | 1-3 Business Days | Free |
| Germany | Standard | 2-4 Business Days | Free |
| Spain | Standard | 2-8 Business Days | Free |
| France | Standard | 2-8 Business Days | Free |
| Italy | Standard | 2-8 Business Days | Free |
| Poland | Standard | 2-8 Business Days | Free |
| Netherlands | Standard | 2-8 Business Days | Free |
| Belgium | Standard | 2-8 Business Days | Free |
| Czech Republic | Standard | 2-8 Business Days | Free |
| Austria | Standard | 2-8 Business Days | Free |
| Denmark | Standard | 2-8 Business Days | Free |
| Luxembourg | Standard | 2-8 Business Days | Free |
| Sweden | Standard | 2-8 Business Days | Free |
| Ireland | Standard | 2-8 Business Days | Free |
| Lithuania | Standard | 2-8 Business Days | Free |
| Portugal | Standard | 2-8 Business Days | Free |
| Hungary | Standard | 2-8 Business Days | Free |
| Greece | Standard | 2-8 Business Days | Free |
| Slovensko | Standard | 2-8 Business Days | Free |
Package Tracking
Once your order has been dispatched, you will receive an email containing a tracking number along with a link to track your parcel. Please note that it may take 1 to 3 business days for the tracking information to become available. After the package leaves our facility, it is sent to the logistics center, where it is scanned and the tracking status is updated. It is not unusual for updates to be delayed for more than 24 hours while the package is in transit.
To track your parcel, you can click on the 'Track Order' link located in the footer of our website or visit 17track.net.
Shipping Address Modification
Once your order is placed, the ability to change your shipping address depends on the order's shipping status:
If a Tracking Number Has Been Issued:
Unfortunately, we cannot change the address after a tracking number has been assigned to your shipment due to logistics restrictions.
For U.S. Customers: Our deliveries are handled by UPS. We are unable to assist with address changes on orders shipped via UPS. You may attempt to contact UPS directly to request an address change, but please be aware that such modifications are rarely successful.
For European Customers: Deliveries are carried out by DPD or DHL. You have a few options to try and change your address:
- Online Modification: Log into your DPD or DHL account, locate your order, and use the option to change the address as per the website or app instructions.
- Customer Service Call: Call the DPD or DHL customer service hotline, provide your tracking number and verify your identity to request an address change.
- Email Notification: If your package is already in transit, you can use the change of address link provided in the DPD or DHL email notifications you receive about your shipment. Please note that address changes are subject to timing restrictions, and we recommend contacting DPD or DHL as soon as possible.
For UK Customers: The process is similar to that for European customers, with shipments possibly handled by YODEL, DPD, or Royal Mail. Please follow the same steps as described for European customers.
If You Have Not Yet Received the Shipping Confirmation Email:
There is still a chance to adjust your address if the package has not yet been dispatched. Please contact us immediately at support@malacasa.com with your order details. Be aware that there can be a delay between the shipment of your order and the shipping notification; thus, we cannot guarantee the address can be updated in time.
Address Accuracy Advisory:
We encourage you to carefully review your shipping address before completing your purchase. Incorrect address details may lead to delivery issues for which MALACASA cannot be held responsible. We appreciate your attention to this detail to help ensure a smooth delivery process. If you notice an error after your order is placed, please contact our customer service immediately to assist you with potential corrections.
Tax and duty
For U.S. Customers:
The prices displayed on our website for the U.S. market do not include taxes. Estimated taxes will be calculated based on the shipping address you provide during checkout. The final tax amount and total cost will be confirmed via email or text message after you place your order. Please ensure your contact information is correct to receive these updates.
For Customers in the UK and Europe:
The prices shown do not include Value Added Tax (VAT) or any other taxes. However, you will not be charged any additional fees upon delivery, as all taxes and duties are included in the price, ensuring no hidden costs. We manage import taxes, duties, and related customs fees, ensuring that you face no unexpected costs upon your order's arrival.
Contact MALACASA if you have any questions
For customer support, please email us via support@malacasa.com