Please note that PO Boxes, AOP, FPO, and DPO addresses are not eligible. (Orders shipping to a PO Box cannot ship via any express method.)
When will my order be processed?
All orders will be dispatched within two business days. Please let us know if you have special circumstances or requirements. (You can leave us a message during the process of adding an item to the cart).
Which countries can packages be shipped to?
We currently only ship in the CONTINENTAL U.S. (excluding Alaska), UK, and some European countries.
We have warehouses in the United States, the United Kingdom, and Germany, and your order will be shipped from the nearest warehouse according to your shipping address.
How long will it take for my order to arrive and how much is the cost?
Please check the estimated regular delivery time and cost for your region as follow:
|Western U.S.||3-4 Business Days||Free|
|Eastern U.S.||5-8 Business Days||Free|
|United Kingdom||1-3 Business Days||Free|
|Germany||2-4 Business Days||Free|
|Spain||2-8 Business Days||Free|
|France||2-8 Business Days||Free|
|Italy||2-8 Business Days||Free|
|Poland||2-8 Business Days||Free|
|Netherlands||2-8 Business Days||Free|
|Belgium||2-8 Business Days||Free|
|Czech Republic||2-8 Business Days||Free|
|Austria||2-8 Business Days||Free|
|Denmark||2-8 Business Days||Free|
|Luxembourg||2-8 Business Days||Free|
|Sweden||2-8 Business Days||Free|
|Ireland||2-8 Business Days||Free|
|Lithuania||2-8 Business Days||Free|
|Portugal||2-8 Business Days||Free|
|Hungary||2-8 Business Days||Free|
|Greece||2-8 Business Days||Free|
How can I track my package?
Once your order has been dispatched, you will receive an email with a tracking number and a link to track your parcel. Please note that it might take from 1 to 3 business days for tracking to start showing information. Once the package gets taken from us, it travels to the logistics center, where it gets scanned and starts updating tracking status, and it is not unusual for a shipment to go more than 24 hours without an update while in transit.
Tax and duty
Duties, and taxes, are not included in the item price or shipping cost. This means that you may need to pay the corresponding tax according to your local tax policy when you pay the order bill, or you may need to pay duties and taxes after receiving the order.
Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us.
We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.
Contact MALACASA if you have any questions
For customer support, please email us via firstname.lastname@example.org